Refund policy

Most items in our shop are made to order and drop-shipped by our fulfillment partners. Because of this, we do not accept returns, exchanges, or refunds for buyer’s remorse, wrong size, or change of mind. We’ll always make it right if there’s a problem with your order—see “Damages/Defects or Wrong Item” below.

Damages/Defects or Wrong Item

If your order arrives damaged, defective, or incorrect, contact us at hello@withcommunity.com within 7 days of delivery. Please include:

  • Your order number

  • A brief description of the issue

  • Photos showing the item, the packaging, and the shipping label

We’ll review and, if approved, reprint/replace the item or refund you if a replacement isn’t possible. Do not return items unless we provide instructions. Items sent back without approval will be refused.

What isn’t covered

  • Buyer’s remorse or ordering the wrong size/format

  • Minor color/contrast variance between on-screen previews and printed items

  • Small manufacturing tolerances typical of print products (e.g., slight cropping or trim variance)

Returns Address

Please do not send returns to our office. If a return is required, we’ll provide an RMA and the correct return address for our fulfillment partner. Packages sent to any other address (including our La Porte address) may be rejected and are not eligible for a refund.

Order Changes & Cancellations

Orders move into production quickly. If you need to cancel or change something, email hello@withcommunity.com within 2 hours of purchase. After production starts, we usually can’t modify or cancel the order.

Wrong/Insufficient Address & Unclaimed Packages

If an order is returned due to a wrong or insufficient address, or goes unclaimed, replacement or refund is not guaranteed. We can often reship once you confirm the correct address and cover reship postage.

Sale Items & Gift Cards

Sale items and gift cards are non-refundable.

EU Customers — 14-Day Cooling-Off (where applicable)

If your order ships into the European Union, you may have the right to cancel and return non-customized merchandise within 14 days of delivery for any reason. Items must be unused and in original packaging. Personalized or custom-made items are exempt from this right. To begin a return, contact hello@withcommunity.com for instructions and an RMA. (Do not return items without approval.)

How Refunds Are Issued

For approved cases, refunds are issued to your original payment method once the claim is approved (or once a required return is received and inspected). Banks can take additional time to post the credit.

Questions

We’re here to help: hello@withcommunity.com